A. Shipping & Refund Policy

At Cyrus Ridge Farm, we are committed to transparency, fairness, and building long-term relationships with our customers. Whether you are purchasing livestock or related products, your confidence and satisfaction are our top priority.

1. 🐄 Livestock Sales & Delivery

Because we specialize in live animals, our shipping and refund policies are designed to ensure the health, safety, and ethical handling of every animal.

2. 📦 Delivery Options

We offer flexible delivery options to suit your needs:

  • On-Farm Pickup (Recommended)
    Customers are welcome to pick up their animals directly from our farm by appointment.
  • Ground Transport 
    We can assist in arranging safe, professional livestock transport.
  • Third-Party Transporters
    Customers may also choose their own licensed livestock transporter.

3. ⏱️ Delivery Timeline

  • Delivery timelines vary based on location and transporter availability
  • We will provide clear communication and updates throughout the process
  • We prioritize animal safety over speed

4. ❤️ Health Guarantee

We stand behind the quality and care of our animals.

  • All livestock are healthy and in good condition at the time of sale and transfer
  • Health records and relevant documentation will be provided where applicable

If There Is an Issue:

If your animal arrives with a serious health concern, you must:

  1. Notify us within 24 hours of delivery
  2. Provide documentation from a licensed veterinarian

👉 Once verified, we will:

  • Offer a replacement animal, OR
  • Provide a partial or full refund, depending on the situation

Our goal is always to resolve concerns fairly and quickly.

5. 💳 Deposits & Payments

  • A deposit may be required to reserve an animal
  • Deposits are generally non-refundable, as animals are held specifically for you

However — Customer-First Commitment:

We understand that circumstances can change.

👉 In certain situations, we may:

  • Transfer your deposit to another animal
  • Offer a partial refund at our discretion

We aim to be reasonable and flexible whenever possible.

B. 🔄 Refund Policy

1. 🐾 Livestock Purchases

Due to the nature of live animals:

  • All sales are generally final once the animal has been transferred

However, we prioritize fairness and trust.

2. Refunds May Be Considered If:

  • The animal is proven to have a serious pre-existing health condition
  • There was a significant misrepresentation of the animal

All claims must be:

  • Reported within 24 hours
  • Supported by veterinary documentation

3. 📦 Non-Livestock Products (If Applicable)

For merchandise or farm-related products:

Returns Accepted Within:

  • 7–14 days of delivery

Conditions:

  • Items must be unused and in original condition
  • Proof of purchase is required

Refund Options:

  • Full refund
  • Exchange
  • Store credit

4.🚫 Non-Refundable Situations

We cannot offer refunds for:

  • Change of mind after purchase
  • Failure to prepare adequate housing or care
  • Issues caused after the animal leaves our care
  • Delays caused by third-party transporters

6. 🤝 Our Customer Commitment

We are not just selling animals — we are building relationships.

You can expect from us:

  • Honest communication
  • Ethical practices
  • Ongoing support and guidance
  • A genuine effort to resolve any concerns